ACI Worldwide
 
case studies products News and Events services trends support
Home
 

Over 800 customers in more than 80 countries use ACI software every day to process electronic payments and conduct business in new ways. Learn more about how our solutions are helping these organizations save money, streamline operations and refine their service offerings.

Select case studies by industry:

Retail Banking
Retail
Cross Industry
Wholesale Banking

(The following files require Adobe Acrobat)

Retail Banking Case Studies
ACI Solution Helps Alliance & Leicester Combat Potential Fraud
    Alliance & Leicester (A&L), one of the UK's major financial services groups, offering a broad range of financial services to personal, commercial and small-business customers, sought a solution to protect both the company and its customers from fraud losses.
    Adobe Acrobat required ACI Solution Helps Alliance & Leicester Combat Potential Fraud
 
Banca Sella Drives Innovation with ACI Solutions

    A family-owned regional bank headquartered in Biella, Italy, Banca Sella was an early pioneer in the implementation of electronic payment services and now holds a commanding market share in the e-commerce arena.

    As a general rule, Banca Sella likes to manage its affairs in-house to ensure superior quality and maximum control. Every once in a while, though, the bank finds an outside partner whose products match its needs perfectly and fully satisfy its stringent requirements. ACI is just such a partner, and the company has enjoyed a close partnership with Banca Sella for more than 14 years.
    Adobe Acrobat required Banca Sella Drives Innovation with ACI Solutions

 
Bank Central Asia Tbk. Meets Business Goals With BASE24
    As one of the largest banks in Indonesia, PT Bank Central Asia Tbk. (BCA) holds the vision to be a leader in processing bank transactions. As BCA increased its customer base in Indonesia, the bank experienced a sharp boost in transaction volumes and its current transaction processing system could not handle this increase. BCA quickly sought a solution that would manage its increasing transaction volumes. BCA turned to ACI Worldwide for products from the BASE24 suite of solutions, including BASE24-atm and BASE24-pos.
    Adobe Acrobat required Bank Central Asia Tbk. Meets Business Goals With BASE24
 
ACI Solutions Help BGZ SA Offer 24/7 Banking
    BGZ SA sought a transaction processing engine that would drive an ATM network and allow the bank to offer Internet banking solutions. Migration to the integrated BASE24® platform allowed BGZ SA to consolidate retail delivery processing while increasing performance.
    Adobe Acrobat required ACI Solutions Help BGZ SA Offer 24/7 Banking
 
Barclaycard Delivers “Every Second, Every Day” Service With BASE24
 
CertaPay Uses ACI Proactive Risk Manager to Monitor Money Transfers Via E-Mail
    Based in Toronto, Canada, CertaPay specializes in real-time, point-to-point (P2P) e-mail payment solutions and is the exclusive P2P service provider to Bank of Montreal, CIBC, Scotiabank and TD Canada Trust. CertaPay uses ACI Proactive Risk Manager for Anti-Money Laundering to stop money transfers that appear suspicious.
    Adobe Acrobat required CertaPay Uses ACI Proactive Risk Manager to Monitor Money Transfers Via E-Mail
 
CIBC Creates Value and Lowers Costs with ACI Solutions

    A full-service bank with two strategic lines of business—Retail Markets and World Markets—CIBC serves almost 11 million customers and processes more than five million financial transactions every day. In a country whose citizens have paved the way in adopting point-of-sale transactions, CIBC boasts a substantial share of the credit card issuing market.


    In this dynamic payment environment, customer service is CIBC’s primary focus. A broad network of ABMs and branch offices, complemented by innovative telephone and Internet services, ensures that the bank’s clients have ready access to their money, any time and anywhere. For the past two decades, CIBC has partnered with ACI to help deliver this superior customer experience.
    Adobe Acrobat required CIBC Creates Value and Lowers Costs with ACI Solutions

 
Citizens Bank Improves Fraud Detection with ACI Proactive Risk Manager
    With fraud patterns constantly evolving, Citizens Bank needed a fraud detection solution that would allow for PIN and signature-based monitoring in addition to rules writing. Citizens uses ACI Proactive Risk Manger to monitor its US $161 billion in assets spread among its 1600 offices in 13 states throughout the mid-Atlantic, New England and Midwest.
    Adobe Acrobat required Citizens Bank Improves Fraud Detection with ACI Proactive Risk Manager
 
ACI Proactive Risk Manager Protects Cumberland Building Society's Customers From Debit Card Fraud
    Cumberland Building Society, the largest building society based in Cumbria, introduced new debit cards under Visa's debit program to replace those previously issued under the switch debit card scheme. Following its migration, the Cumberland had to fully comply with Visa's card issuer requirements and mandates for fraud detection.

    ACI Proactive Risk Manager offered the most cost-effective solution in relation to the Cumberland’s experience of debit card fraud, while still meeting the necessary compliance requirements.


    Adobe Acrobat required ACI Proactive Risk Manager Protects Cumberland Building Society's Customers From Debit Card Fraud
 
Emporiki Bank Rolls Out ACI Worldwide Solution for EMV
 
EVERTEC Builds On 20 Years of Success
    From its base in Puerto Rico, EVERTEC delivers state-of-the-art transaction processing services in the Caribbean and Latin America. Their ATH debit network provides ATM and point-of-sale services for traditional transactions as well as EBT and prepaid card programs.
    Adobe Acrobat required EVERTEC Builds On 20 Years of Success
 
ING Bank Finds Flexibility, Cost-Efficiency With Integrated ATM System
    ING Bank and Postbank have begun a multi-year, multi-phase project to integrate their ATM systems around a common base of new ACI software. The project includes support for 2,600 ATMs, 60 transactions per second, millions of EMV-compliant debit cards and the adoption of BASE24-eps for Enhanced Authorization.
    Adobe Acrobat required ING Bank Finds Flexibility, Cost-Efficiency With Integrated ATM System
 
National Australia Bank Foils Fraudsters with PRM
    Brett Small seems an unlikely sting artist. As head of consumer banking fraud at the National Australia Bank, one might expect him to be straight-laced and, well, stodgy. But when he describes a recent event in which NAB foiled the brazen plans of an Internet banking fraudster—aided by Proactive Risk Manager software from ACI and a healthy dollop of in-house creative genius—the delight in his voice is palpable.
    Adobe Acrobat required National Australia Bank Foils Fraudsters with PRM
 
National Australia Group Uses BASE24-eps to Enable EMV Script Management
    National Australia Group (NAG) manages over four million credit cards and four million debit cards across its four bank brands. Currently, NAG authorizes over 28 million transactions per month, of which there is an equal spread of acquired and issued traffic.

    NAG is an active participant in a mass rollout of EMV cards with an offline PIN infrastructure. NAG had created an in-house Card Care system designed to manage the credit risk facilities of EMV. The challenge was how to integrate this in-house system into the real-time authorization path.

    NAG opted for BASE24-eps, a flexible and powerful payment engine used to acquire, authenticate, route, switch and authorize financial transactions across multiple channels.
    Adobe Acrobat required National Australia Group Uses BASE24-eps to Enable EMV Script Management

 
ACI Software Helps New Zealand Bank Fight Fraud
 
NatWest and ACI Worldwide: Enhancing Authorization Services
    NatWest was experiencing problems with its authorization services due to incomplete data as a result of segregated customer and balance information. NatWest wanted customers to be recognized at whatever channel they chose to use, such as an ATM, a POS device or the Internet. The bank also wanted to segment its customer base to reflect different levels of risk. ACI responded by developing the Unified Available Funds (UAF) solution.
    Adobe Acrobat required NatWest and ACI Worldwide: Enhancing Authorization Services
 
Orange County Teachers Federal Credit Union Jumpstarts ATM Renewal Program
 
ACI Solution Helps PLUSCARD Improve Dispute Management and Achieve Significant Savings

    A credit card processor based in Saarbrücken, Germany, PLUSCARD provides a comprehensive range of outsourcing services for approximately 200 German savings banks. The ACI Dispute Management System, a fully integrated solution that supports and automates new business processes associated with the management of cardholder disputes, helped them reduce costs, improve customer service and improve portfolio profitability.


    Adobe Acrobat required ACI Solution Helps PLUSCARD Improve Dispute Management and Achieve Significant Savings
 
Seceti S.p.A. Uses ACI Proactive Risk Manager To Fight Potential Fraud
 
BASE24-atm Helps Siam City Bank PCL Enhance ATM Service
 
The State Bank of India: Managing The Nation’s Largest ATM Network With BASE24 From ACI
 
ACI Helps STB Card Improve Functionality
 
Retail Case Studies
Cinemex Uses ACI Retail Commerce Server to Increase Sales
    Cadena Mexicana de Exhibición (Cinemex) holds 53 percent of the Mexico City movie theater market, sold 30 million tickets in 2001, and was named the 2001 International Exhibitor of the Year by the National Association of Theatre Owners. When they decided to implement a retail payment system that would accept multiple card types and allow customers to purchase tickets online and via telephone, they chose the ACI Retail Commerce Server.
    Adobe Acrobat required Cinemex Uses ACI Retail Commerce Server to Increase Sales
 
Giant Eagle Soars With ACI Retail Commerce Server Solutions
    Giant Eagle realized two major challenges: First, the company needed to meet the demands of Pennsylvania's electronic benefits transfer system (EBT) ; second, the company’s payment switch hardware would soon reach the end of its life. Giant Eagle determined that its platform was outdated and functionally inadequate. The company sought solutions to overcome each of these obstacles.
    Adobe Acrobat required Giant Eagle Soars With ACI Retail Commerce Server Solutions
 
Hy-Vee Drives Retail Success With ACI Software
    The retail industry lives by a simple but powerful precept: the customer is always right. Hy-Vee, Inc., a leading grocery and drugstore chain with over 200 stores in seven midwestern U.S. states, is a classic example of this customer-centric approach. Unlike most retail enterprises, Hy-Vee is a highly decentralized corporation. Local store managers can tailor inventory, pricing, merchandising, displays and services to best serve their particular markets and deal with their individual competition. Since 2002,  ACI software has allowed Hy-Vee to control its own destiny in terms of how and where transactions are processed.
    Adobe Acrobat required Hy-Vee Drives Retail Success With ACI Software
 
Hy-Vee, Inc. Gains In-house Command of Transaction Processing with ACI Solutions
    With 220 supermarkets in seven Midwestern states, Hy-Vee, Inc. recognized that its company had grown large enough to operate its own electronic payments for in-house authorization and processing of check, credit, debit, Electronic Benefits Transfer (EBT) and gift card transactions. The ACI Retail Commerce Server suite of solutions helped them meet their goals.
    Adobe Acrobat required Hy-Vee, Inc. Gains In-house Command of Transaction Processing with ACI Solutions
 
Cross Industry Case Studies
Alliance & Leicester Improves TDM With GoldenGate
    Alliance and Leicester needed a tool to help integrate data since it now allowed suppliers to attach their own ATMs to the network. The company also needed a solution to replace its existing recovery plan of a tape archive backup.
    Adobe Acrobat required Alliance & Leicester Improves TDM With GoldenGate
 
GoldenGate Software and Bank of America Deliver Higher Standards
    Bank of America relied on a third party for disaster recovery; an essential element of any banking and ATMm/debit card system. However, after some re-evaluation, the bank decided to bring disaster recovery in-house.With the help of ACI Worldwide, Bank of America found the solution it needed.
    Adobe Acrobat required GoldenGate Software and Bank of America Deliver Higher Standards
 
CIBC Adds New Client Access Options with ACI Web Access Services
    CIBC’s telebanking system processes more than 80 million transactions per month and provides remote banking and Internet banking facilities to more than 3 million customers. To offer these customers additional access options to account information, CIBC used ACI Web Access Services to develop client front ends using simple object access protocol (SOAP) and Web services.
    Adobe Acrobat required CIBC Adds New Client Access Options with ACI Web Access Services
 
First Data Streamlines Disaster Recovery With ACI DataWise
 
Industry & Constuction Bank Executes A System Migration With GoldenGate
 
Koscom Powers the Korean Stock Exchange Network with NET24-XPNET
    Koscom needed a network solution to connect the Korean Stock Exchange with the headquarters and nationwide branches of securities companies. The network would execute transactions accurately and seamlessly, provide a stable environment for all connected entities and become completely digital to achieve paperless trading in all stock trade-related operations. They chose NET24-XPNET.
    Adobe Acrobat required Koscom Powers the Korean Stock Exchange Network with NET24-XPNET
 
PULSE® Makes the Switch With GoldenGate™
 
Sabre Holdings Increases Its Capabilities with GoldenGate™
 
SHAZAM Makes a Big Switch with ACI Worldwide (TOP, OpenNET)
 
    Products:
ACI DataWise Helps Sussex Police Manage Critical Systems
 
U.S. Foodservice™ Migrates Its Billion Dollar Business With GoldenGate
 
Wholesale Banking Case Studies
Bangor Savings Bank Upgrades with ACI Enterprise Banker
    Bangor Savings Bank, headquartered in Bangor, Maine, has more than US$1.8 billion in assets and more than 40 locations throughout Maine. As a local bank, Bangor caters to customers in Maine and is responsive to its customers needs and demands.
    To compete with larger regional and national banks in the area, Bangor Savings Bank’s cash management department needed to adapt to the online revolution.
    Adobe Acrobat required Bangor Savings Bank Upgrades with ACI Enterprise Banker
 
Commonwealth National Bank Expands ACH Capabilities with ACI Enterprise Banker
    As a newly established bank, Commonwealth National Bank was looking for ways to establish itself as an attractive alternative to the ever-growing trend of bank mergers and “mega-banks.” To compete, Commonwealth National needed to provide its corporate customers with secure, state-of-the-art cash management tools that could expand as business needs grew. They chose ACI Enterprise Banker.
    Adobe Acrobat required Commonwealth National Bank Expands ACH Capabilities with ACI Enterprise Banker
 
ABN AMRO La Salle Bank Processes Wholesale Payments With the ACI Money Transfer System
    Why would Chicago-based LaSalle Bank, part of global giant ABN AMRO Bank, choose the ACI solution for mission-critical tasks such as cross-border payments and to connect to the  Federal Reserve System and SWIFT for domestic and international transactions? Because the software delivers exactly what the bank needs: extensive configurability, open interfaces, exceptional uptime and a serious head start on regulatory compliance—all of which translate into the superlative customer service for which LaSalle Bank is known.
    Adobe Acrobat required ABN AMRO La Salle Bank Processes Wholesale Payments With the ACI Money Transfer System
 
ACI Enterprise Banker Helps Ocean Bank Enhance Cash Management Services
    Ocean Bank is one of the largest independent commercial banks in Florida, with more than 20 locations throughout Miami-Dade and Broward counties.
    Ocean Bank wanted to offer a wide range of corporate cash management services without having to implement several different systems. Ocean Bank selected ACI Enterprise Banker™ and chose to implement the solution through ACI On Demand.
    Adobe Acrobat required ACI Enterprise Banker Helps Ocean Bank Enhance Cash Management Services
 
Sovereign Bank Streamlines Cash Management with ACI Enterprise Banker
    Sovereign Bank employed a variety of Web and Microsoft® Windows®-based information reporting and transaction initiation services. These services had become outdated and did not completely meet the diverse needs of Sovereign’s target markets. Sovereign decided to build a single, cost-effective platform for all corporate cash management markets. Sovereign selected ACI Enterprise Banker to accomplish their goals.
    Adobe Acrobat required Sovereign Bank Streamlines Cash Management with ACI Enterprise Banker
 
ACI Software Helps Investors Bank and Trust Reduce Delivery Costs
    Over two years, message volume at Investors Bank and Trust (IBT) had increased more than 2000 percent, and the cost of delivering those messages had increased substantially. IBT, in collaboration with its counterparties, found a way to reduce the costs associated with sending these messages using the ACI Money Transfer System.
    Adobe Acrobat required ACI Software Helps Investors Bank and Trust Reduce Delivery Costs
 
 


 
   
 
company | contacts | careers | investors | user groups | partners | search | home
 
solutions | case studies | products | news and events | trends | support | site map
   
  The entirety of this Web site is copyright © 2009 ACI Worldwide, Inc.
All products are trademarks or registered trademarks of their respective companies.   Disclaimer
Web site comments/questions? Click here to contact the Webmaster.