ACI professional services provide organizations worldwide with unparalleled business and technical expertise for payment systems applications. With more than 30 years of expertise and a strong commitment to customer satisfaction, ACI is dedicated to providing our customers with the highest levels of service available in the industry.
ACI services include the following:
Business Consultancy
ACI's global reach and experience in supporting world-class payment systems make us uniquely qualified to advise clients on trends and best practices in implementing payments solutions. ACI's expertise ranges from strategies for leveraging chip technology, to interpreting and refining fraud detection rules, establishing and launching new card products, marketing online banking services, and more.
ACI On DemandTM
As the leader in application software for the electronic payments marketplace, ACI is uniquely positioned to provide a wide range of solutions in a hosted-services environment. With ACI On Demand, organization access the same software and expertise enjoyed by more than 800 customers around the globe without the cost and risks associated with bringing the software in house.
Implementation Services
Based on more than 2,000 successful software implementations worldwide, ACI has developed a comprehensive methodology for the delivery of our products. With every ACI product, comprehensive support services are available to help put a customer’s system into production and keep it operating at peak efficiency. ACI recognizes its obligation to protect our customers’ investments by providing resources and services before, during and after installation. ACI implementation services include:
- Project planning and management
- Custom Software Modifications (CSMs)
- Installation
- Testing and certification
- Go-live support
Education
ACI offers customers extensive training and coursework on nearly all of our distributed products. Courses offer complete user and technical training, covering all aspects of operation and use. Each course is supplemented with hands-on lab work, enabling students to operate actual product functions. Courses are scheduled throughout the year at ACI education facilities around the world. Full course suites can also be delivered at a customer site or an alternative, suitable location. To view current course offerings, refer to Infolink.
ACI also offers onsite consultancy visits to discuss a customer’s education requirements and make training recommendations for individual staff members based on their specific roles within the organization. Customers interested in this option should contact their customer or project manager for more information.
Extended Services
ACI offers a variety of immediate and long-term professional services to assist our customers in managing their staffing requirements.
Technical Consulting Services
ACI provides a variety of on-site services to complement in-house staff and maximize the customer’s investments in personnel and hardware. These services allow customers to maintain their competitive edge and perform at peak efficiency. ACI consulting services include the following:
- Technical project management
- Custom design and development
- Migration to new product releases
- Network certification
- Operations support
- Data assurance testing
- Temporary coverage
- System reviews
Enhanced Support Program
The Enhanced Support Program (ESP) is a package of support services designed to meet our customers needs beyond the normal support provided by ACI. The ESP service is charged based in the services selected and the number of days or hours the service is required. ESP customers benefit from the expertise of a highly skilled ESP technician dedicated to understanding and working with their individual system.
ESP packages can be constructed from any or all of the following items:
- Support of customer-specific modifications
- Ongoing business or technical consultancy (i.e. scripting, rules writing, application configuration)
- Monitoring of HELP24 database
- Custom design and development of CSMs
- On-site support
- System performance and capacity reviews
- Model performance analysis
- Installation and testing of fixes
- Explaining pertinent fixes
- Retrofitting CSMs into updates/new releases
- Keeping current with mandates
- Maintain a detailed CSM history
- Test automation, setup and maintenance
Project Management
ACI has professional services staff available to manage an organization’s IT infrastructure projects. From the merging of IT systems due to acquisitions to the supervision of new technology roll-outs and more, our highly skilled project managers ensure projects stay on track and key delivery dates are met.
Sales and Marketing Support for ACI Enterprise Banker
ACI provides institutions with the tools they need for the effective selling, cross-selling and marketing of the ACI Enterprise Banker. We offer product demonstrations displaying different levels of functionality based on market segment in both Flash and HTML formats.
- Designed for prospects that are unfamiliar with electronic payments, the FlashTM demonstration is a self-running demo with user prompts that lead the viewer through the product with pop-up informational banners.
- For an institution’s more experienced customers, the HTML demo is a complete representation of the product that can be run from a PC and navigated as if it were a live system. The HTML demo can also be used as a training tool for new employees.
Enterprise Banker demos can be customized with proprietary branding and naming conventions, resulting in a demo that mirrors an institution’s current product suite or portal. Beyond these software options, our sales teams work with institutions to organize presentations, business consultations and other custom engagements.